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Customer Care

Luisa Farah strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources. To accomplish this, we agree upon these values:


  • Anticipating the needs of our customers and planning accordingly

  • Communicating honestly, courteously and knowledgeably

  • Providing follow-through for our customers promptly, responsibly and efficiently

  • Serving with pride, commitment, and with high ethical standards

  • Respecting the individual and encouraging participation

  • Listening carefully and giving full consideration to the requests and concerns of our customers

Privacy & Safety

Your privacy is of the highest importance to Luisa Farah Jewellery, all the information that you share with us is private and confidential.


It is the policy of Luisa Farah to send our customers emails throughout the purchasing process. Luisa Farah may use the information that you provide to inform you of new goods and services via email. If you prefer not to receive these emails, please click the unsubscribe link at the bottom of any Luisa Farah email you receive.

Payment Methods

  • Credit / Debit Cards


  • Afterpay

  • Offline Payments

Payment Methods
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