SHIPPING & RETURNS

Shipping Policy

All orders are processed within 2 to 3 working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We will email you if there are any delays.

Orders within New Zealand will be sent by third-party courier companies. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

The delivery timeframes are usually 1-2 working days to Wellington, 2-3 working days to North Island, 3-5 working days to South Island. Please note rural deliveries might take up to 8 working days.   

Return & Exchange Policy

Please note that Luisa Farah Jewellery has a 10 days returns policy. Please follow our instructions below if you wish to make a return or exchange:

  • Please inform us of your intent to return or exchange by emailing at hola@luisafarah.com 

  • Jewellery must be unworn and in their original condition,

  • Place the items in the original packaging 

  • Ship with your chosen courier or postal company - we recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number.

  • Send your package to 65 Abel Smith Street, Te Aro, Wellington 6023, New Zealand.

 

Jewellery must be in its original condition and packaging, jewellery must be unworn.  Bespoke pieces cannot be returned.  If changes need to be made due to purchasing the wrong size or style, you will be charged the appropriate re-sizing fee.  The customer must return the jewellery by tracked postage and we can not be held accountable for postage costs.

Repairs

We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.

Manufacturing faults do not include:

  • Chipped, cracked or broken gemstones.

  • Broken chains.

  • General wear and tear including rings that have bent out of shape or oxidised.

  • Plating that has worn off.

If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. Any item that was purchased outside of the 6 month warranty period will be charged for repair/replacement.