Shipping policy

Shipping Policy

 

Order Processing and Shipping

Orders are processed within 2–3 working days (excluding weekends and holidays) following your order confirmation email. You’ll receive another notification once your order has shipped. If there are any delays, we’ll contact you via email.

 

Domestic Shipping

Orders within New Zealand are sent via third-party couriers. Once shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking information to be updated.

• North Island: 2–3 working days

• South Island: 3–5 working days

• Rural deliveries: Up to 8 working days

 

International Shipping

We offer international shipping, with estimated timeframes provided at checkout.

 

Disclaimer

While we work with a reliable national postal service for international shipments, we cannot guarantee delivery times once the package is with overseas carriers. Factors like customs procedures, local postal services, and unforeseen circumstances may affect delivery. We’ll provide estimated timeframes, but these are approximate and subject to potential delays.